Frequently Asked Questions
Thank you for contacting us!
Do you have a question about your package? Please first check our FAQ, as it contains answers to the most frequently asked questions. If you can’t find the answer you’re looking for, feel free to contact us.
1. Where is my package?
After placing your order, it usually takes 1–3 business days to process your order and 5–9 business days for delivery, provided you placed your order before 5:00 PM.
Has this timeframe passed? Please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a track & trace code by email.
Please also check your spam folder, as our emails may sometimes end up there.
Note that it may take some time before the track & trace link becomes active.
3. How can I track my order?
You can track your order using the track & trace number you received by email.
Enter this number in the Track & Trace form on our Track & Trace page to view the status of your delivery. You can do this via this page.
4. I am not satisfied with my package.
Please visit our Returns & Exchanges page to return your package.
If you cannot find the answer to your question, you can always contact us.
Company name: Nueva Nova
Email: info@nuevanova.com
Contact form: Click here
Phone: +31 97010210209
Registered office: Rue du Mont-Blanc 17, Geneva, Switzerland
Operations & customer service: Ieplaan 87, Rijswijk, The Netherlands
Operated by: Nueva Nova LLC
Customer service hours:
Monday to Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 – 16:00
We respond to your request within 24 hours.