Shipping policy

Shipping Policy

 


Thank you for choosing to shop with us! We do everything we can to deliver your order as quickly and safely as possible. Please read our shipping policy below for more information.

 

 

 

1. Shipping Coverage

 

 

  • We ship to the Netherlands and Belgium with tracked and insured shipping to ensure your order arrives safely.

  • All orders include a tracking number, which you will receive by email once your package has been shipped.

 

 

 

 

2. Order Processing

 

 

  • Orders are processed within 1–3 business days after payment is confirmed.

  • During peak seasons or special promotions, processing times may be slightly longer. We will notify you by email in case of delays.

 

 

 

 

3. Shipping Times

 

 

  • Standard shipping (free): Delivery usually takes 5 to 9 business days from the shipping date.

  • Please note that delivery times may vary depending on your location and local customs processing.

 

 

 

 

4. Shipping Rates

 

 

  • All orders are shipped free of charge to the Netherlands, so your items are delivered safely with no additional cost.

 

 

 

 

5. Tracking Your Order

 

 

  • Once your order has been shipped, you will receive a tracking number by email.

  • You can use this tracking number to follow the status of your shipment on the carrier’s website.

 

 

 

 

6. Insurance

 

 

  • All shipments are insured for your peace of mind. If your order is lost or damaged during transit, please contact us at info@nuevanova.com, and we will help resolve the issue.

 

 

 

 

7. Customs and Import Duties

 

 

  • International shipments may be subject to customs duties, taxes, and import fees depending on the regulations in your country.

  • These charges are the responsibility of the recipient and must be paid upon delivery. We recommend contacting your local customs office for more information.

 

 

 

 

8. Delays and Exceptions

 

 

  • While we aim to deliver within the stated timeframe, delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues.

  • If your order is delayed, please use your tracking number to check the status. For further assistance, contact us at info@nuevanova.com.

 

 

 

If you have any other questions or comments about shipping, please feel free to contact us at info@nuevanova.com. We’re here to help!

 

 

Company name: Nueva Nova

Email: info@nuevanova.com

Contact form: Click here

Phone: +31 97010210209


Registered office: Rue du Mont-Blanc 17, Geneva, Switzerland

Operations & customer service: Ieplaan 87, Rijswijk, The Netherlands


Operated by Nueva Nova LLC


Customer service hours:

Monday to Friday: 08:00 – 18:00

Saturday and Sunday: 10:00 – 16:00


We respond to your request within 24 hours.